Terms and Conditions
Effective Date: 02/01/2021
Last Updated: 06/17/2025

  1. ACCEPTANCE OF TERMS
    By purchasing, accessing, or using any services provided by TheBRHub (“Company,” “we,” “us,” or “our”), including but not limited to EngageCore CRM & Marketing Automation platform (“Service” or “Platform”), you (“Customer,” “you,” or “your”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, do not use our Services.
  2. SERVICE DESCRIPTION
    EngageCore is a Software-as-a-Service (SaaS) platform providing CRM, marketing automation, lead management, website hosting, appointment scheduling, and related business growth tools. The Platform includes multiple products and pricing tiers designed for local service businesses, entrepreneurs, and agencies.
    Service Components Include:
    CRM and lead management system
    Marketing automation tools and workflows
    Website hosting and optimization
    Online appointment scheduling
    AI-powered chat and phone systems
    Review management platform
    Analytics and reporting dashboard
    Email and SMS marketing capabilities
  3. SUBSCRIPTION TERMS
    3.1 Billing Cycles
    Services are offered on a subscription basis with monthly or annual billing cycles. You will be charged the applicable subscription fee at the beginning of each billing period.
    3.2 Pricing and Plans
    Current pricing is available at https://thebrhub.com/engagecore-crm-marketing-automation/. We reserve the right to modify pricing with 30 days’ written notice to existing customers. Price changes will take effect at your next billing cycle.
    3.3 Auto-Renewal
    Your subscription will automatically renew for successive periods equal to your original subscription term unless you cancel before the renewal date. You are responsible for canceling your subscription if you do not wish to continue.
  4. PAYMENT TERMS
    4.1 Payment Authorization
    For Services purchased by credit card or other accepted payment methods, you expressly agree that TheBRHub is permitted to invoice and charge your payment account for:
    Applicable subscription fees
    Setup fees (if applicable)
    Usage-based charges
    Applicable taxes
    Any other charges incurred in connection with your use of the Service
    4.2 Payment Processing
    Fees, taxes, and related charges will be billed to the payment method you provide when payment is due. You agree to allow TheBRHub, our affiliates, or service providers to process and store your payment information securely.
    4.3 Failed Payments
    If payment is not received or cannot be charged to your payment account for any reason in advance of the applicable subscription term, TheBRHub reserves the right to:
    Suspend your access to the Service immediately
    Terminate your account and this Agreement at our sole discretion
    Charge applicable late fees or service restoration fees
    4.4 Refunds
    All subscription fees are non-refundable except as required by law or as specifically stated in these Terms. Setup fees and one-time charges are non-refundable under all circumstances.
  5. ACCOUNT RESPONSIBILITIES
    5.1 Account Security
    You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.
    5.2 Accurate Information
    You agree to provide accurate, current, and complete information during registration and to update such information to maintain its accuracy.
    5.3 Compliance
    You agree to use the Service in compliance with all applicable laws and regulations, including but not limited to anti-spam laws (CAN-SPAM, GDPR, CCPA) and telecommunications regulations.
  6. ACCEPTABLE USE POLICY
    You may not use the Service to:
    Send unsolicited commercial emails or spam
    Violate any applicable laws or regulations
    Infringe on intellectual property rights
    Transmit malicious code or harmful content
    Attempt to gain unauthorized access to our systems
    Interfere with or disrupt the Service’s operation
  7. DATA AND PRIVACY
    7.1 Data Ownership
    You retain ownership of all data you input into the Platform. We do not claim ownership of your customer data, content, or business information.
    7.2 Data Security
    We implement industry-standard security measures to protect your data. However, no system is 100% secure, and you acknowledge the inherent risks of data transmission over the internet.
    7.3 Data Backup
    While we maintain regular backups, you are responsible for maintaining your own backup copies of critical data.
  8. SERVICE AVAILABILITY
    8.1 Uptime Commitment
    We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Planned maintenance will be scheduled during off-peak hours when possible.
    8.2 Support
    Support is provided during business hours (Monday-Friday, 9 AM – 5 PM PST) via email and support ticket system. Response times vary based on your subscription level.
  9. INTELLECTUAL PROPERTY
    The Service, including all software, content, trademarks, and intellectual property, remains the exclusive property of TheBRHub. You receive a limited, non-exclusive, non-transferable license to use the Service during your subscription term.
  10. LIMITATION OF LIABILITY
    TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEBRHUB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF THE SERVICE.
    OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.
  11. TERMINATION
    11.1 Termination by You
    You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellation takes effect at the end of your current billing period.
    11.2 Termination by Us
    We may suspend or terminate your account immediately for:
    Violation of these Terms
    Non-payment of fees
    Illegal or harmful use of the Service
    At our discretion with 30 days’ notice for any other reason
    11.3 Effect of Termination
    Upon termination, your access to the Service will cease, and we may delete your data after a reasonable retention period.
  12. MODIFICATIONS
    We reserve the right to modify these Terms at any time. Material changes will be communicated via email or platform notification at least 30 days before taking effect. Continued use of the Service after modifications constitutes acceptance of the updated Terms.
  13. GOVERNING LAW
    These Terms are governed by the laws of California, United States. Any disputes will be resolved in the courts of San Diego County, California.
  14. CONTACT INFORMATION
    For questions about these Terms, contact us:
    TheBRHub
    Email: [email protected]
    Phone: (619) 560-0200
    Website: https://thebrhub.com
    By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.