Four disciplines.
One specialized practice.

Every retainer has a dedicated senior lead managing the account. We maintain documented runbooks for every active engagement, automated monitoring that keeps watching when nobody's at the keyboard, and 48-hour notice for any planned coverage gaps. For true emergencies, retainer clients receive a direct escalation protocol on day one. The engagement is designed for continuity and outcomes, not vendor handoffs.

Agencies sell you a senior expert in the pitch and assign you a junior account manager after you sign. Their margin model requires it. Our practice is structured differently: every hour billed is senior technical work on your account, not a strategist overseeing a contractor in a different time zone. We keep a deliberately limited client roster to maintain this. If we're at capacity, we'll say so on the consultation.

Most clients start with one. Deliverability is the most common entry point because it has the most measurable revenue impact. We scope retainers to what you actually need; nothing forces you into a bundle. Bundles exist because some clients want one provider covering email, CRM, and IT instead of three separate vendors. If that's not you, single-discipline retainers work fine.

Consultations: usually within 5 business days of booking. Audits: kick off the week after engagement is signed. Retainers: 2-week onboarding period to get access, document your environment, and identify immediate priorities, then we're live. For true emergencies (active deliverability collapse, security incident in progress), we can compress this.

Yes, when it makes sense. We're not going to fire your MSP just to bill you more. If you have an IT firm handling endpoints and you want us specifically for email and DMARC, we'll work alongside them. The line: we'll work with vendors who do their job. We won't work alongside vendors actively damaging your infrastructure.

Audits and projects: signed Statement of Work with fixed scope, fixed fee, defined deliverable. Retainers: month-to-month service agreement with 30-day cancellation notice. No annual contracts, no auto-escalating pricing, no penalty fees for ending early. The retention strategy is doing good work.

The 7 free diagnostic tools at thebrhub.com are free, always. Use them. The CORE platforms (DeliverCORE, RampCORE, VerifyCORE) are in active development; some have waitlists, some are coming soon. Retainer clients get access to the platforms as part of their engagement. Pure-SaaS purchase paths for those tools will exist eventually but aren't the current offer.

Book the consultation anyway. Most B2B operational problems map to one of these four categories even if they don't sound like it at first. If yours genuinely doesn't fit, we'll tell you on the call and point you somewhere useful. We're not going to invent a service line to keep you in the door.